Welcome to Maves: enabling the next generation 3PL
Implementation and 24/7 Support Services
Our commitment to excellence and Client satisfaction is demonstrated before and after you go-live with e-Z Ware to ensure that you continuously reap the benefits that e-Z Ware provides.
e-Z Ware Implementation Services
Our strong Project methodology allows us to ensure a seamless integration with existing business processes and applications without compromising performance and productivity. It also allows our Project Managers to deploy the project on time, on budget and with little disruption to the Client's operations. The Implementation Services that our Project Management Office provides include:
- Site Survey Analysis
- Implementation Project Plan
- System set-up and configuration
- Data migration and cut-over activities
- "Go-Live" Support
Client Support
Our Client Support team is comprised of responsive and experienced specialists that work together with the Client to ensure timely support and issue resolution. All support inquiries are logged into a computer database that can be accessed over the Internet for status updates and issue resolution details. The Client Support team works dilligently to provide you with any assistance you need at any time. This ensures you receive the maximum value of your e-Z Ware solution.
- 24/7 availability
- Single point of contact via phone, email, or fax
- Support status visibility
- Technical and Operational Support
- Implementation of Fix Tables and Upgrades
- Provision of quotes for Functional Enhancements
Please contact us to find out how Maves can work with you to achieve your goals!